Refund policy
Returns & Refunds
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refund requests. Please carefully review all product descriptions, sizing information, processing times, and shop policies before placing your order.
If you believe you received an incorrect, damaged, or defective item, please contact us within 3 days of delivery and include clear photos of the product and packaging. We must be given the opportunity to review the issue before any resolution is offered. Refunds or replacements are not automatic and will be handled at our discretion based on the circumstances.
We cannot provide refunds for:
- Items that have been used, worn, opened, or applied
- Application errors or failure to follow the provided instructions
- Incorrect sizes, colors, styles, or quantities selected at checkout
- Orders shipped to an address entered incorrectly by the customer
- Delays, missed scans, misdeliveries, or other issues caused by USPS or another shipping carrier
- Orders that do not arrive by a customer’s personal event date when they were shipped within our stated processing time
- Failure to review product descriptions, processing times, or shop policies before purchasing
Shipping labels are created when an order is ready to leave our possession. A “pre-transit” status or delayed acceptance scan does not necessarily mean the package has not been shipped. Once a package has been transferred to the shipping carrier, transit and tracking updates are outside of our control. We will provide any available information needed to help you contact the carrier or submit a claim.
By completing your purchase, you acknowledge and agree to this return and refund policy. Nothing in this policy limits any rights provided under applicable law.